Managed Services
Every organization has a different starting point. STEP's Managed Services Mountain visualizes the journey — from foundational monitoring all the way to full-service, proactive management.
Explore the Service TiersEvery organization has a different starting point. STEP's Managed Services Mountain visualizes the journey — from foundational monitoring all the way to full-service, proactive management. The mountain contains five service tiers, each building on the one before it:
Peak of the Mountain
Full-Service, Proactive Managed & Monitoring. STEP's highest tier delivers comprehensive, proactive management of your environment — powered by STEP Navigator and supported by the STEP Customer Care Center (CCC).
Organizations that want a fully outsourced, proactive IT operations partner managing everything end to end.
Upper Ascent
Managed & Monitoring Services With Navigator. ELEVATE offers a balance of Navigator visibility and managed support — with STEP CCC acting as first response for all tickets.
Teams that need strong support & monitoring without full lifecycle management.
Mid-Mountain Climb
Navigator Monitoring With Customer-Led Ticketing. TRAJECTORY provides Navigator insights and monitoring while keeping the customer as the first responder.
Teams who want monitoring and visibility but prefer to handle troubleshooting internally.
Lower Mountain Base
Reactive Partner-Branded Support (No Monitoring). FOUNDATION provides access to STEP CCC for help when needed — without Navigator monitoring.
Organizations wanting a reliable support safety net without the cost of full monitoring.
Base Camp (Monitoring Only)
Navigator "Tool as a Service". INSIGHT gives organizations access to STEP Navigator without any CCC support. STEP maintains admin rights.
Teams needing visibility, analytics & observability — without managed services.
Whether you're looking for monitoring, support, or full-service management, STEP has a tier built for your environment.