Case Story - Fuzzy's Taco Shop

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Fuzzy’s Taco Shop is a rapidly growing food and beverage chain.  It is headquartered in Fort Worth, Texas, with 100 locations spread across 11 states.  Many additional sites are slated to open in the coming years,  As an expanding member of the fast-casual restaurant industry, Fuzzy’s aims for a distinct, one-of- a-kind customer experience in each of its franchise locations.

From an administrative perspective, Fuzzy’s also strives for efficient, standardized technology infrastructure options that foster exceptional diversity and flexibility.  For Fuzzy's Taco Shop, the list of modern-day networking needs started with uninterrupted connectivity — especially for Point-of-Sale (POS).  In case of emergency, the company knew it needed a solution with multi-WAN capabilities.

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Continuous connectivity is paramount

Everything in the store needs connectivity, ranging from the music system to digital signage,” said Briton Smetzer, director of IT operations at Fuzzy’s Taco Shop. Other essentials for modern-day restaurants include POS, guest WiFi, and back-office administration — each of which depend on Internet access. “It’s so important that we have an active connection,” said Smetzer.

Many Fuzzy’s eateries are located in small towns, some of which lack reliable wired-line broadband service. Whenever connectivity is interrupted, the company’s ability to run credit cards comes to a halt. They can process card payments offline and store the information until connectivity is regained, but this practice is highly vulnerable to fraudulent payments.

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The solution - stepcg & cradlepoint iOt routers

STEP CG and Fuzzy’s Taco Shop worked together to select Cradlepoint’s AER1650 routing platforms and Enterprise Cloud Manager (ECM) for deployment in each of the restaurants.  Fuzzy’s eateries use the AER1650 for primary wired WAN and backup connectivity.

Cradlepoint’s ECM has allowed Fuzzy’s IT team to seamlessly support dozens of restaurants their staff.  Technology issues can now be addressed from a central location.

Fuzzy’s Taco Shop secured each restaurant with Cradlepoint Threat Management and Internet Security for maximum protection against potential threats on the network.  All from a compact, secure and reliable form factor.

"The partnership we have with Fuzzy's Taco Shop is a validation of the vision that we share with Cradlepoint. When you help a enterprise reach its goals by delivering superior solutions along with certified technical expertise, everybody in that equation wins," said Rob Huff, CEO of STEP CG.


The best words a restaurant can hear

 The Cradlepoint 1650

The Cradlepoint 1650

  • Uninterrupted Transactions
  • PCI Compliance
  • Security
  • Wan Diversity
  • Scaleability

the future according to fuzzy's

Fuzzy’s has noticed a variety of cost-efficient solutions with Cradlepoint.  Their IT man-hours are better utilized, they have less POS downtime and have reduced their likelihood of data breaches. The cost of a breach can be nearly impossible to recover from and affects every restaurant within the franchise.